Terms of service

TERMS OF SERVICE

Last Updated: July 31, 2026

GENERAL INFORMATION

Welcome to Cocolu.

These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Bonalai Proyectos S.L., trading as Cocolu ("Cocolu", "we", "our", or "us").

Our online store is powered by Shopify Inc., which provides the ecommerce platform that enables us to offer our products worldwide.

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you must not access or use our Services.

These Terms apply to all visitors, customers, users, merchants, vendors, and contributors of content.

SECTION 1 – ELIGIBILITY AND CUSTOMER ACCOUNT

By using our Services, you represent that you have reached the legal age of majority in your country, state, or province of residence or that you have obtained the necessary legal authorization to use our Services.

If you create a customer account, you agree to provide accurate, current, and complete information at all times.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

You may not transfer, sell, assign, or otherwise allow another person to use your account without our prior written consent.

We reserve the right to suspend or terminate any account that contains inaccurate information, is used fraudulently, or violates these Terms.

SECTION 2 – PRODUCTS

We make every reasonable effort to display our products as accurately as possible.

However, colors, textures, sizes, and appearance may vary depending on your device, monitor settings, lighting conditions, or manufacturing variations.

Product images are provided for illustrative purposes only.

We reserve the right to:

  • modify product descriptions;
  • discontinue products;
  • change specifications;
  • limit quantities;
  • refuse sales in certain jurisdictions where required by law or for operational reasons.

Nothing on our website constitutes a guarantee that every product will always be available.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase our products.

Your order is not accepted until we confirm it by email.

We reserve the right to refuse, limit, cancel, or reject any order, including but not limited to situations involving:

  • suspected fraud;
  • pricing errors;
  • product unavailability;
  • payment authorization failure;
  • suspected unauthorized resale;
  • legal restrictions;
  • shipping limitations.

If payment has already been collected for a cancelled order, the amount paid will be refunded using the original payment method whenever possible.

Customers are responsible for reviewing their order carefully before completing the checkout process.

Returns and cancellations are governed by our Refund Policy.

Unless expressly agreed otherwise, products are sold for personal use and not for commercial resale.

SECTION 4 – PRICES, PAYMENTS AND TAXES

All prices displayed on our website are subject to change without prior notice.

Unless otherwise stated, prices are shown in the currency displayed on the website at the time of purchase.

Payments may be processed through:

  • Shopify Payments;
  • Apple Pay;
  • Google Pay;
  • PayPal;
  • or any additional payment methods made available through our checkout.

By placing an order, you represent that you are authorized to use the selected payment method.

Applicable taxes, including VAT, GST, sales tax, or similar taxes, will be calculated where required by applicable law.

International customers acknowledge that:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • local government charges;
  • customs clearance costs;

may apply depending on the destination country.

Unless expressly stated otherwise, these charges are the sole responsibility of the customer.

Currency conversion rates displayed by payment providers or financial institutions are outside our control.

SECTION 5 – SHIPPING, DELIVERY AND RISK OF LOSS

We ship internationally to selected destinations.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery times may be affected by factors beyond our reasonable control, including:

  • customs inspections;
  • weather conditions;
  • transportation delays;
  • carrier disruptions;
  • public holidays;
  • strikes;
  • government actions;
  • force majeure events.

Ownership of the products transfers to you once full payment has been received.

The risk of accidental loss or damage transfers to you upon delivery of the products to the address specified in your order or, where applicable law permits, upon delivery to the carrier responsible for transporting your order.

Customers are responsible for providing an accurate delivery address.

We are not responsible for delays or failed deliveries resulting from incorrect shipping information supplied by the customer.

If a shipment is refused, abandoned, or returned due to unpaid customs duties or import charges, we reserve the right to deduct any shipping costs, customs charges, handling fees, or other expenses incurred before issuing any applicable refund.

SECTION 6 – INTERNATIONAL SALES

Our products may be purchased from many countries around the world.

However, customers are responsible for ensuring that the purchase, importation, possession, and use of our products comply with the laws applicable in their country or jurisdiction.

Certain products may not be available for purchase or shipment in specific countries due to legal, regulatory, logistical, or commercial restrictions.

We reserve the right to refuse or cancel any order where compliance with applicable laws or regulations would not be possible.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to text, graphics, logos, trademarks, product names, images, videos, designs, icons, software, website layout, and other materials, is owned by or licensed to Cocolu and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use our Services solely for your personal, lawful, and non-commercial use.

You may not, without our prior written consent:

  • Copy, reproduce, distribute, publish, modify, or create derivative works.
  • Sell, sublicense, or commercially exploit any content.
  • Reverse engineer or attempt to access the source code of any part of the Services.
  • Remove copyright or proprietary notices.

All rights not expressly granted remain reserved.

SECTION 8 – THIRD-PARTY SERVICES

Our Services may contain links to third-party websites, applications, or services, or integrate features provided by third parties, including Shopify and payment providers.

We do not control and are not responsible for the content, security, availability, or privacy practices of third-party services.

Your use of third-party services is governed exclusively by their own terms and privacy policies.

SECTION 9 – SHOPIFY PLATFORM

Our online store operates using Shopify's ecommerce platform.

Although Shopify provides the technology that powers our website, all purchases are made directly between you and Cocolu.

To the maximum extent permitted by law, Shopify shall not be responsible for any products, warranties, returns, refunds, customer support, or contractual obligations arising from purchases made through our store.

SECTION 10 – PRIVACY

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your Personal Information.

By using our Services, you acknowledge that you have read our Privacy Policy.

SECTION 11 – USER CONTENT AND REVIEWS

If you submit reviews, comments, suggestions, photographs, or other content, you grant Cocolu a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, publish, modify, translate, distribute, and display that content for the purpose of operating, improving, promoting, and marketing our business.

You represent that:

  • You own or have the necessary rights to submit such content.
  • The content does not infringe the rights of any third party.
  • The content is not unlawful, abusive, defamatory, misleading, or fraudulent.

We reserve the right, but not the obligation, to remove any content that we reasonably believe violates these Terms or applicable law.

SECTION 12 – ERRORS AND INACCURACIES

Despite our best efforts, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct any such errors at any time without prior notice, including after an order has been submitted.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

  • For any unlawful purpose.
  • To violate any applicable law or regulation.
  • To infringe intellectual property rights.
  • To distribute malware or malicious code.
  • To interfere with the security or operation of the Services.
  • To gain unauthorized access to our systems.
  • To scrape, harvest, or automatically collect information from our website without prior written authorization.
  • To engage in fraudulent, abusive, deceptive, or harmful activities.

Violation of this section may result in suspension or permanent termination of access to our Services.

SECTION 14 – FORCE MAJEURE

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances include, without limitation:

  • Natural disasters.
  • Fire.
  • Flood.
  • Earthquake.
  • Pandemic or epidemic.
  • War.
  • Terrorist acts.
  • Civil unrest.
  • Government restrictions.
  • Customs delays.
  • Transportation disruptions.
  • Internet outages.
  • Cyberattacks.
  • Power failures.
  • Labor disputes.
  • Failures affecting Shopify, payment providers, or other essential service providers.

During any such event, our obligations shall be suspended for the duration of the event.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where prohibited by applicable law, our Services and products are provided "as is" and "as available."

We make no express or implied warranties regarding:

  • Merchantability.
  • Fitness for a particular purpose.
  • Non-infringement.
  • Continuous availability.
  • Error-free operation.
  • Compatibility with every device or browser.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cocolu shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to your use of the Services or any products purchased through them.

Our total liability for any claim relating to a purchase shall not exceed the amount actually paid by you for the relevant product, except where a greater limitation is prohibited by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded under mandatory consumer protection laws.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Cocolu, its directors, officers, employees, contractors, affiliates, service providers, and partners from any claims, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms.
  • Your misuse of the Services.
  • Your violation of applicable laws.
  • Your infringement of any third-party rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

SECTION 19 – WAIVER

Failure by Cocolu to enforce any provision of these Terms shall not constitute a waiver of any right or provision.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Cocolu regarding your use of the Services.

SECTION 21 – ASSIGNMENT

You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

We may assign these Terms or any rights and obligations under them in connection with a merger, acquisition, corporate restructuring, or sale of our business.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Spain, without regard to conflict of law principles.

If you are a consumer, nothing in these Terms limits or excludes any mandatory consumer rights that you are entitled to under the applicable laws of your country of residence.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good-faith negotiations.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will be published on this page together with the revised "Last Updated" date.

Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, you may contact us at:

Bonalai Proyectos S.L.

Trading as Cocolu

Calle Carramonte 24

47200 Valoria la Buena

Valladolid

Spain

Email: info@cocolu.store