Return and Refund Policy

Our return policy lasts 30 days from the receipt of the order. If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or return.

To be eligible for a return, the item must be unused, in the same condition that you received it, and whenever possible, in its original packaging.

To complete a return, proof of purchase is required.

Do not send the product directly to the manufacturer.

Products not eligible for return:

Returns will not be accepted for:

• Personalized or custom-made products.
• Gift cards.
• Items that are used, damaged, or tampered with beyond our control.
• Products returned outside the established period.

Refunds:
Once your return is received and inspected, we will send you an email to confirm receipt of the item and notify you if the refund is approved or rejected.

If approved, the refund will be processed automatically via the original payment method. The amount may take several business days to reflect, depending on your bank or payment provider.

Late or missing refunds:
If you have not yet received your refund:

• Check your bank account again.
• Contact your credit card issuer.
• Contact your bank, as refunds may take additional processing time.

If after these checks you still have not received the refund, you may contact us at: info@cocolu.store

Exchanges:
We currently do not offer direct product exchanges.

If you want a different item, you may request a return of the received product and place a new order.

If the received product is defective, damaged, or incorrect, please contact us at: ventas@bonalai.com

Return costs:
Unless the received product is defective, damaged, or incorrect, return costs will be borne by the customer.

Original shipping costs are non-refundable, unless otherwise provided by applicable law.

Depending on your location, the time required to receive a replacement product or refund may vary.

For high-value items, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returns sent without tracking.

Contact:
For any inquiries related to returns or refunds, you can write to us at: ventas@bonalai.com